1. Purpose

This policy aims to establish guidelines for the operation of Vision Pro-Net, ensuring high standards of service, safety and environmental responsibility.

2. Service Commitment

We are committed to providing our customers with prompt, reliable and courteous waste management services. Our goal is to enhance the convenience of waste disposal while maintaining cleanliness and sanitation.

3. Employee Conduct

– All employees are expected to demonstrate professionalism and courtesy in their interactions with customers.

– Employees are required to wear uniforms at all times while on duty & provide information, if necessary, upon customer request.

– A zero tolerance policy exists for any form of harassment or discrimination.

4. Safety and Health

– Employees are expected to adhere to safety protocols when handling waste, including the use of Personal Protective Equipment (PPE).

– Regular training will be provided on safe lifting techniques and proper waste handling procedures.

5. Environmental Responsibility

– We will strive to minimize waste by promoting recycling and proper disposal of hazardous materials.

– Employees are encouraged to report any environmental concerns or violations immediately.

6. Customer Responsibilities

– Customers are responsible for depositing their waste in designated collection areas.

– Customers must notify us of any changes in their service needs, including special requests or additional pickups.

7. Service Schedule

– Services will be provided on a weekly, monthly & daily basis. Any schedule changes will be communicated in advance.

– Customers will be notified of any service interruptions due to weather or other unforeseen circumstances.

8. Payment and Billing

– Payment terms will be agreed upon prior to the commencement of services.

– Invoices will be sent weekly, monthly & daily and must be settled within the same day.

9. Complaint Resolution

– Customers may submit complaints or comments via visionpronet2000@gmail.com or contact 514-582-LAVE (5283).

– We will acknowledge receipt of all complaints within 48 hours and will endeavor to resolve issues promptly.

10. Policy Review

– This policy will be reviewed annually to ensure it remains relevant and effective. Employee and customer feedback will be considered in the review process.